Service | Google Apps for Education |
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Service Manager | Kevin Bom, Manager of Enterprise Infrastructure Services |
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Department | Enterprise Infrastructure Services |
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Contact | ITS-Enterprise Infrastructure Services, x3748, Email Kevin .Bom@fredonia.eduBom |
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Service Owner | AVP/CIO - Stephen RieksChief Information Officer |
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Description | Provide the tools to help users navigate the endless possibilities of the internet by sharing their ideas, documents, schedule, with Gmail contacts. - Function 1: Account creation and account administration.
- Function 2: Create resource calendars.
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Service Users | Faculty, staff, associates, students, alumni, and guests are users of this service. Summarily, any Google Apps account holder uses this service. |
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User Services | Core Google Apps for Education services includes: - Gmail – searchable electronic mail
- Drive - create and share documents in one location
- Calendar – organize schedule and share with events with users
- Docs – open, edit and create documents
- Sheets – open, edit and create spreadsheets
- Groups – create mailing lists and discussion groups
- Sites – create websites and secure group wikis
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Business Services | All “Service Users” can expect access to the internet, email, to share documents, personal calendars, and collaborate with their peers and colleagues. |
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Technical Services |
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Requirements | The requirement for using this service is to be one or more of the following campus affiliates: Faculty, Staff, Associate, Student, Alumni or Guest. |
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Rates / Cost of Use | There are no fees associated with using these services. |
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Getting Started | A user does not have to request access this service. A manager, sponsor, or resource owner may request for anyone in one of the “Service Users” group. |
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Availability | This service is available 24 hours a day, seven days a week. |
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Getting Help | All requests for assistance are completed using FredQuest |
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SLA Notes |
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Business Procedures | The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A. |
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Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. The following procedures are used for changes to the software, hardware or business procedures. |
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Assigned Primary Support |
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Assigned Secondary Support |
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RACI Chart | Function 1 - Name: Google email accounts
- Description: Account creation and account administration.
Level | Responsible | Accountable | Consulted | Informed |
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Primary | Idalia Torres | Kevin Bom
| Idalia Torres, Resource Manager | Service Users | Secondary | Scott Grien | Kevin Bom
| Scott Grien, Resource Manager | Service Users | Tertiary |
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Function 2 - Name: Google calendars
- Description: Create resource calendars.
Level | Responsible | Accountable | Consulted | Informed |
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Primary | Scott Grien | Kevin Bom
| Scott Grien, Resource Manager | Service Users | Secondary | Idalia Torres | Kevin Bom | Idalia Torres, Resource Manager | Service Users | Tertiary |
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Date Last Modified | |
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Status | Active |
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