Service | File and Device Encryption |
Service Manager | Kevin Bom, Manager of Enterprise Infrastructure Services |
Department | Enterprise Infrastructure Services |
| ITS-Enterprise Infrastructure Services, x3748, Kevin.Bom@Fredonia.edu |
Service Owner | AVP/CIO - Stephen Rieks |
Description | Files and devices store information in an encrypted format. Function 1: Provide key storage/recovery management services. Function 2: Provide centrally managed shared folder space using Universal Server and PGP Netshare. |
Service Users | Faculty, staff, associates, students, guests and laptops using Windows Bitlocker are users of this service. |
User Services | Encryption is the strongest protection that Windows provides to help keep information secure. |
Business Services | Faculty’s, Staff’s and Associates’ departments/units and IT Service Center may request this service. |
Technical Services | Give a summary of the back-end services that support this service |
Requirements | There are no or minimal user, business or technical services requirement for using this service. |
Rates / Cost of Use | There are no fees associated with using these services. |
Getting Started | The requestor of Function 1 of this service is the IT Service Center. Function 2 may be requested by any campus faculty, staff or associate. |
Availability | File and device encryption is performed during normal or standard business hours of operation. |
Getting Help | All requests for assistance are completed using FredQuest: https://fredquest.fredonia.edu/ |
SLA Notes |
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Business Procedures | The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A. |
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. |
Assigned Primary Support | Scott Grien |
Assigned Secondary Support |
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RACI Chart | Function 1 Name: Provide key storage/recovery management services Description: Used to protect data in transit sent from a multitude of devices across all network types. | Level | Responsible | Accountable | Consulted | Informed |
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Primary | Scott Grien | Kevin Bom
| IT Service Center | IT Service Center | Secondary |
| Kevin Bom
| IT Service Center | IT Service Center | Tertiary |
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Function 2 Name: Provide centrally managed shared folder space Description: Using Universal Server and PGP (Pretty Good Privacy) data encryption/decryption program that provides cryptographic privacy and authentication for data communication. Level | Responsible | Accountable | Consulted | Informed |
|---|
Primary | Scott Grien | Kevin Bom
| Not Applicable | Service Users | Secondary |
| Kevin Bom
| Not Applicable | Service Users | Tertiary |
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Date Last Modified | |
Status | Status |