Service | University Owned Computing Hardware Support |
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Service Manager | Tylor Cardone |
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Department | ITS Service Center |
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Contact | W203 Thompson Hall, (716) 673-3407, ITS Service Center Email |
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Service Owner | Chief Information Officer |
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Description | The Computing Hardware Support service is the installation, configuration and troubleshooting of the university owned and operated computing hardware. This includes computer workstations, laptops, virtual clients and tablets. |
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Service Users | Faculty, Staff, and Students |
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User Services | Installation: installation, setup and testing of computing hardware. Configuration: ensuring network connectivity, active directory bound, and hostname standardization.
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Business Services | NA |
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Technical Services | |
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Requirements | The requirements for using this service included the following: operate university owned computing hardware current faculty, staff, or student employee with eServices account
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Rates / Cost of Use | There are licensing, support staff and maintenance costs associated with this service which are covered by the student technology fee. |
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Getting Started | |
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Availability | Semester Hours Summer/Break Periods
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Getting Help | |
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SLA Notes | |
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Business Procedures | NA |
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Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by the Director of Technology Support Services, the ITS Service Center Coordinator, TAC and approved by the Service Manager (CIO) and Cabinet. |
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Assigned Primary Support | Tylor Cardone |
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Assigned Secondary Support | Dave Torres Matt Wilson Nick Nowakowski |
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RACI Chart | Name: Description: See above Level | Responsible | Accountable | Consulted | Informed |
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Primary | Tylor Cardone |
| ITS Service Center | Users | Secondary |
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| ITS Service Center | Users | Tertiary |
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| ITS Service Center | Users |
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Date Last Modified | |
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