Service | BMC Footprints (FredQuest) | ||||||||||||||||||||
Service Manager | T. John McCune | ||||||||||||||||||||
Department | ITS Service Center | ||||||||||||||||||||
Contact | W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu | ||||||||||||||||||||
Service Owner | AVP/CIO - Stephen Rieks | ||||||||||||||||||||
Description | IT Service Management Software | ||||||||||||||||||||
Service Users | Faculty, Staff, and Students | ||||||||||||||||||||
User Services | For the reporting and processing of ITS related incidents, problems, and service requests, BMC Footprints (FredQuest) is used by faculty, staff, and students at the University for reporting and keeping track of their requests and reports. | ||||||||||||||||||||
Business Services | Faculty, Staff, and Students at the University may use this service. | ||||||||||||||||||||
Technical Services | IT Service Management Software provides a central point of service for entering, processing, and tracking of ITS related incidents, problems, and service requests. | ||||||||||||||||||||
Requirements | An eServices login is required to login to FredQuest and create requests, | ||||||||||||||||||||
Rates / Cost of Use | There are no costs for faculty, staff, and students to use FredQuest. | ||||||||||||||||||||
Getting Started | Email - ITS.ServiceCenter@fredonia.edu Phone – (716) 673-3407 Ticket Submission – https://fredquest.fredonia.edu Walk In – W203 Thompson Hall | ||||||||||||||||||||
Availability | Semester Hours
Summer/Break Periods
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Getting Help | Email - ITS.ServiceCenter@fredonia.edu Phone – (716) 673-3407 Ticket Submission – https://fredquest.fredonia.edu Walk In – W203 Thompson Hall | ||||||||||||||||||||
SLA Notes | Incidents, problems, and service requests are in alignment with the ITS Service Level Agreement. | ||||||||||||||||||||
Business Procedures | All faculty, staff, and students may use FredQuest. As the service is being transitioned to Tracker, BMC Footprints (FredQuest) will be retired as a service in 2018. | ||||||||||||||||||||
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by ITS Leadership, ITAB, and approved by the Service Manager (CIO) and Cabinet. | ||||||||||||||||||||
Assigned Primary Support | Tylor Cardone | ||||||||||||||||||||
Assigned Secondary Support | T. John McCune | ||||||||||||||||||||
RACI Chart |
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Date Last Modified | |||||||||||||||||||||
| Status | Retired |
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