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Service
Network Access: Non-NYS Owned Hosts
Service Manager
Department
Contact
Location: Thompson Hall, W208
Phone Number: (716) 673-4712,
Email: Joseph Baxter
Service Owner
Description
Service Users
User Services
Initial Identification (John/Mark):
Service Request Creation
Analyze Initial Needs
Consultation (Ben and/or Joe?):
Advise on constraints
Analyze Needs
Policies and Procedures Review
Procurement
Network Access Needs
Network Access:
Network Configuration
Connect Device(s)
Network Testing:
User testing to confirm operations
Annual Review:
Review of devices in DMZ
Business Services
Technical Services
ISE?
Prime?
Requirements
The requirements for using this service included the following:
● The computer is not owned by NY state
Rates / Cost of Use
Availability
Semester Hours
Monday – Thursday, 7am – 10pm
Summer/Break Periods
Monday – Friday, 8am - 4pm
Getting Help
SLA Notes
Users with emergency issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.
Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.
Business Procedures
Change Procedures
Assigned Primary Support
Assigned Secondary Support
RACI Chart
Name:
Description: See above
Chief Information Officer
President
Date Last Modified