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Service | OnBase Enterprise Document Management System | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Service Manager | Kevin Lane | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Department | Enterprise Information Services | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Contact | Location: Thompson Hall W207A Phone Number: (716) 673-4894 Email: Kevin Lane All requests for assistance are completed using the Tracker Customer Portal | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Service Owner | Chief Information Officer | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Description | OnBase is the Enterprise Content Management System for SUNY Fredonia. It provides a system wide digital document-imaging infrastructure that when appropriate digitizes administrative records and utilizes technology to increase business efficiencies, and supports a records retention program that provides substantial economic, operational, and legal benefits for SUNY Fredonia. Specific services include the following:
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Service Users | SUNY Fredonia staff in the following departments:
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User Services |
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Business Services |
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Technical Services |
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Requirements | Users in OnBase Service departments require an OnBase username and password and workstations that meet the minimal hardware requirements. Departments must follow implementation procedures by working with ITS and procure the required licenses before using OnBase. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Rates / Cost of Use | The use of this service requires the purchase of licenses and scanning equipment by the Business Unit. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Getting Started | Business units who’d like to learn more about using OnBase in their area can enter a FredQuest ticket requesting a meeting (Faculty/Staff→Software→OnBase→Consultation) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Availability | The OnBase service is available 24x7. Support for OnBase is available during regular ITS business hours:
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Getting Help | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
SLA Notes |
What is not included:
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Business Procedures | The business procedures for OnBase are located here:
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Change Procedures | Requests for change should be entered as support tickets in FredQuest. Technical change requests are reviewed at a weekly OnBase Admin meeting. Configuration change requests are reviewed at the monthly OnBase User Group (OBUG) meeting. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Assigned Primary Support | Chuck Reed/ Teresa Dodge | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Assigned Secondary Support | Chuck Reed/ Teresa Dodge | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
RACI Chart | Name: Installation Description: Client PC and Scanner installs
Name: User, Business Services Description: Front end user services for end users.
Name: Technical Services Description: System Maintenance, backups, data loads, etc.
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