Google Apps for Education SC

Service

Google Apps for Education

Service Manager

Kevin Bom, Manager of Enterprise Infrastructure Services

Department

Enterprise Infrastructure Services

Contact

ITS-Enterprise Infrastructure Services, x3748, Kevin.Bom@fredonia.edu

Service Owner

AVP/CIO - Stephen Rieks

Description

Provide the tools to help users navigate the endless possibilities of the internet by sharing their ideas, documents, schedule, with Gmail contacts.

Function 1: Account creation and account administration.

Function 2: Create resource calendars.

Service Users

Faculty, staff, associates, students, alumni, and guests are users of this service. Summarily, any Google Apps account holder uses this service.

User Services

Core Google Apps for Education services includes:

Gmail – searchable electronic mail

Drive - create and share documents in one location

Calendar – organize schedule and share with events with users

Docs – open, edit and create documents

Sheets – open, edit and create spreadsheets

Groups – create mailing lists and discussion groups

Sites – create websites and secure group wikis

Business Services

All “Service Users” can expect access to the internet, email, to share documents, personal calendars, and collaborate with their peers and colleagues.

Technical Services

Requirements

The requirement for using this service is to be one or more of the following campus affiliates: Faculty, Staff, Associate, Student, Alumni or Guest.

Rates / Cost of Use

There are no fees associated with using these services.

Getting Started

A user does not have to request access this service. A manager, sponsor, or resource owner may request for anyone in one of the “Service Users” group.

Availability

This service is available 24 hours a day, seven days a week.

Getting Help

All requests for assistance are completed using FredQuest

SLA Notes

Business Procedures

The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A.

Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet.

The following procedures are used for changes to the software, hardware or business procedures.

Assigned Primary Support

Assigned Secondary Support

RACI Chart

Function 1

Name: Google email accounts

Description: Account creation and account administration.

Level	Responsible	Accountable	Consulted	Informed
Primary	Idalia Torres	Kevin Bom	Idalia Torres, Resource Manager	Service Users
Secondary	Scott Grien	Kevin Bom	Scott Grien, Resource Manager	Service Users
Tertiary

Function 2

Name: Google calendars

Description: Create resource calendars.

Level	Responsible	Accountable	Consulted	Informed
Primary	Scott Grien	Kevin Bom	Scott Grien, Resource Manager	Service Users
Secondary	Idalia Torres	Kevin Bom	Idalia Torres, Resource Manager	Service Users
Tertiary

Date Last Modified

Status

Active