Office Phone Forwarding

Campus phones have the feature to be able to forward the phone to another number. The caller will not be given your forwarding number and will not be aware that the call has been forwarded to another number. If you forward to a personal Google Voice number, you can use that application to change the forwarding number from a remote location, in the event that staff want to take turns monitoring a forwarded office phone number.

TO ACTIVATE: Press the "Forward" soft key

Select which phone line you want to forward (if applicable)

There are 3 types of forwarding

1. Always (when you're out of office)
2. No answer (when you're away from the phone)
3. Busy (when you're on the line but don't want any calls missed)

With the "No Answer" option you can choose how many rings before it forwards to the supplied contact number.

You can also enable/disable a previously set forward setting with the keypad:

TO ENABLE:

Pick up the handset and listen for a dial tone.

Press *72, then wait for a second dial tone.

Dial the 10-digit number that calls will be forwarded to (do not include a 9). You will hear a confirmation tone.

Hang up phone. Call Forwarding is activated.

TO DISABLE:

Press *73

Wait for confirmation tone alerting you that Call Forwarding has been cancelled

Hang up phone. Call Forwarding has been deactivated.

If you have a Call Forward button, an arrow indicates forwarding is set up. Pressing the button will cancel the forwarding, even if the Call Forward button was not used to set up forwarding.

GOOGLE VOICE

The SUNY Fredonia Google Suite of applications does not include Google Voice, but you can set one up using a personal google account. When setting up Google Voice to use for forwarding, choose Silver Creek, NY as your location.
Google Voice
Google Voice Support

IF YOU ARE NOT ON CAMPUS
If you need your phone forwarded and you are not physically on campus, please contact University Services at x3257 or Soteris.Tzitzis@fredonia.edu