LISTSERV® is the email list management software program for SUNY Fredonia. Lists are provided as an efficient, convenient, and economical way for faculty/staff/students to communicate with a group of users at a time. Campus-wide lists are provided for administrative communications and faculty/staff and students are required to remain subscribed to these specific lists for as long as their relationship with Fredonia exists.
Function 1: Create and/or delete lists
Function 2: Creation and maintain campus-wide lists
Function 3: Create and maintain department major’s list
Service Users
For Function 1 and Function 2, the service is available to faculty, staff, students, associates, alumni, and guests. For Function 3 the service is available for faculty and students.
User Services
Users can request the creation of a list for any business related purpose and they will become the owners and will be responsible for the management of the list. Any user can subscribe and participate in any available public list as long as it is permitted by the list owner. Closed and private lists are available only to members.
Business Services
Departments can request majors lists to be created and populated when major codes are provided. These lists are updated usually during or after third week of classes, but could be updated on demand if required.
Technical Services
LISTSERV® software is installed in a Windows shared server and depends on the email service to perform its functions. The service is backed up daily.
Requirements
Faculty/staff/administrators can request the creation of a new list, the deletion and or changes to existing lists that they own. Students can request lists for their groups through their faculty advisor who will become the owner/co-owner of the list and will become responsible for continuity and communication with new students as group changes warrant.
Rates / Cost of Use
Getting Started
Users will submit a FredQuest ticket with the Request Type of “Listserv”, Classification of “Request a New Listserv”, and they need to provide the pertinent information when prompted after choosing the appropriate Category.
Availability
The service is available 24/7/365 except when scheduled for upgrades or maintenance.
Users can expect a response within one business day for change requests and should expect a resolution within three business days of entering a support ticket.
What is NOT included:
Subscriber management for lists other than campus-wide administrative lists and Department majors’ lists when requested.
The following procedures are used for changes to the software, hardware or business procedures.
Assigned Primary Support
Assigned Secondary Support
RACI Chart
Function 1
Name: Create and/or delete lists
Description: Version upgrades to the LISTSERV® software are scheduled to minimize impact on users, usually during off hours or during the known maintenance schedule.
Level
Responsible
Accountable
Consulted
Informed
Primary
Idalia Torres
Fred Ullman
Faculty, Staff and Associates
Service Users
Secondary
Fred Ullman
Fred Ullman
Faculty, Staff and Associates
Service Users
Tertiary
Function 2
Name: Creation and maintain campus-wide lists
Description: Any changes to the operation, authorized users, and membership of Campus-wide lists.
Level
Responsible
Accountable
Consulted
Informed
Primary
Idalia Torres
Fred Ullman
Cabinet
Service Users
Secondary
Fred Ullman
Fred Ullman
Cabinet
Service Users
Tertiary
Function 3
Name: Create and maintain department major’s list
Description: Any changes to the operation, authorized users, and membership of Campus-wide lists.