Service | Campus Access Control Services |
Service Manager | Ben Hartung, Manager of Residential Technology and Security Systems |
Department |
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| McGinnies Hall Rm 154 ResNet Office, (716) 673-3668, resnet@fredonia.edu |
Service Owner | AVP/CIO - Stephen Rieks |
Description | As part of the University’s integrated physical security systems, the campus access control services include the following: Clearance Code, Door Schedule, Logical Device and Configuration Management: facilitating requests for FredCard access for individuals to interior and exterior doors within residential and academic buildings; facilitating automated lock and unlock schedules for interior and exterior doors; passage mode configurations; and logical device management. Security Compliance Reporting: developing and managing the security compliance reporting program. End User Documentation: web content, UPD operations manual, MAPS administration, policies and procedures.
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Service Users | Campus-wide (students, employees, guests, affiliates, contractors and vendors) Building Access Control Coordinator(s) Listing: Building | Name | Depatment | Phone Number |
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Alumni House | Patty Feraldi | Alumni Affairs | 3553 | Childrens Center | Susan Amatuzzo | Childrens Center | 4662 | | Jennifer Branden | Childrens Center | 4662 | | Sonja Inlefield | Pathways Program | | Dods Fitness Center | Jason Bishoff | Fitness Center | 4713 | Facilities Planning/Hendrix | Lori Johnson | Facilities Planning | 3722 | Fenton | Denise Szalkowski | President's Office | 3456 | | Cheryl Budniewski | President's Office | 3456 | | Ruth Antosh | | 3832 | | Maureen Machemer | Lifelong Learning | 3177 | | Mike Szocki | Computer Lab 115 | 3670 | | Joe Straight | Weight Watchers | 3243 | FSA | Eric Johnson | FSA | 6275 | | Kathryn Thies | FSA | 6273 | | Bill Michalski | FSA | 6205 | Incubator | Chuck Cornell | Incubator | 680-6010 | | Monica Kemp | Incubator | 680-6009 | | Genevieve Dougherty | Grad Assistant | 680-6009 | Jewett | Ed McCarrick | Biology | 3815 | | Daniel Heckmyer | EC English | 680-6045 | | Catherine Creely | Animal Colony | 3890 | Lograsso Guest Room | Denise Szalkowski | President's Office | 3456 | | Cheryl Budniewski | President's Office | 3456 | Lograsso | Debbie Dibble | Health Center | 3131 | | Tracy Senger | Counseling Services | 3424 | | Jane Fischer | FRED Assistant | | Mason | Marc Levy | Music | 4628 | | Matt Wilson | Rooms 2016 and 2017 Only | 3151 | Maytum | Becky Nalepa | Finance & Administration | 3109 | McEwen | Carol Smith | Library Clerk | 3184 | | Adam Pellittieri | G22 Only | 4499 | | Kathy Carrus | Radio Station | 3381 | | Jill Johnston | Computer Lab 106 | 4730 | Rockefeller Arts Center | Eric Hadley | Operations Manager | 3218 | | Lisa Schrantz | Theater & Dance | 3596 | | Rhonda Byrne | Visual Arts & New Media | 3537 | Reed Library | Mary Lou Dewolf | Library | 3191 | | Becky Kryzanowicz | Library | 3181 | Science Center | Ed McCarrick | Biology | 3815 | | Holly Lawson | Chem/BioChem | 3285 | Thompson | Denise Maze | ITS Service Center | 3407 | | John McCune | ITS Service Center | 3407 | | Tylor Cardone | ITS Service Center | 3407 | | Julie Williams | Communication Disorders | 4618 | | Deborah Mosher | Communication Disorders | 3202 | | Kim Miller | Multicultural Affairs | 3398 | | Chris Givner | Thompson E128 Only | 3311 | | Linda Rex | Thompson E128 Only | 3702 | Williams Center | Mike Lemieux | Campus Life | 3143 | | Mark Suida | Campus Life | 3143 | | Lisa Noody | Campus Life | 3143 | | Allison Barry | Ticket Office | 3501 | | Kathy Hatt | Ticket Office | 3501 |
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User Services | |
Business Services | see above |
Technical Services | Clearance Code Management: facilitating requests, verifying approvals, configuring and managing clearance codes for groups or individuals to access via their FredCard or PIN interior and exterior doors within residential and academic buildings. Door Schedule Management: facilitating requests, verifying approvals, configuring and managing time zones for automated locking and unlocking for interior and exterior doors. Logical Device and Configuration Management: passage mode configuration and logical device management. Security Compliance Reporting: developing and managing the security compliance reporting program for building access control coordinators and University Police staff. End User Documentation: development and management of web content, UPD operations manual, MAPS administration, policies and procedures.
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Requirements | The requirements for using this service included the following: approval from department head to be designated a building access control coordinator which provides capacity to submit access control requests and door schedules. valid and active FredCard (iclass) with access control privileges.
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Rates / Cost of Use | FredCard are issued to campus wide constituents free of charge however, replacement cards cost $25.00 each. |
Getting Started | FredQuest - ITS Incident Management System |
Availability | Hours: Monday - Friday 8:30am - 5:00pm Summer: Monday - Friday 8:00 am - 4:00 pm Emergencies - 24/7 based on the availability of support staff |
Getting Help | By email: resnet@fredonia.edu By phone: (716) 673-3668 In person: 154 McGinnies (Near the loading dock rear entrance) All requests for assistance are completed using FredQuest: https://fredquest.fredonia.edu/ |
SLA Notes | Users with emergency Campus Access Control Service issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket. Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.
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Business Procedures | Campus Access Control Services |
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. Changes to the configurations, software, hardware or business procedures are reviewed monthly by the campus Security Systems Team. Users are notified via email and phone calls of changes. |
Assigned Primary Support |
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Assigned Secondary Support |
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RACI Chart | Name: Campus Access Control Services Description: see above Level | Responsible | Accountable | Consulted | Informed |
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Primary | Mark Mackey | Ben Hartung | Security Systems Team | Users | Secondary | Ben Hartung | CIO | Security Systems Team | Users | Tertiary |
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Date Last Modified | |
Status | Active |