Page Comparison

Service

Campus Access Control Services

Service Manager

Department

Contact

Service Owner

Description

As part of the University’s integrated physical security systems, the campus access control services include the following:

• Clearance Code, Door Schedule, Logical Device and Configuration Management:  facilitating requests for FredCard access for individuals to interior and exterior doors within residential and academic buildings; facilitating automated lock and unlock schedules for interior and exterior doors; passage mode configurations; and logical device management.

• Security Compliance Reporting: developing and managing  the security compliance reporting program.

• End User Documentation: web content, UPD operations manual, MAPS administration, policies and procedures.

Service Users

• Campus-wide (students, employees, guests, affiliates, contractors and vendors)

• Building Access Control Coordinator(s) Listing:

  Building	Name	Depatment	Phone Number
  Alumni House	Patty Feraldi	Alumni Affairs	3553
  Childrens Center	Susan Amatuzzo	Childrens Center	4662
  	Jennifer Branden	Childrens Center	4662
  	Sonja Inlefield	Pathways Program
  Dods Fitness Center	Jason Bishoff	Fitness Center	4713
  Facilities Planning/Hendrix	Lori Johnson	Facilities Planning	3722
  Fenton	Denise Szalkowski	President's Office	3456
  	Cheryl Budniewski	President's Office	3456
  	Ruth Antosh		3832
  	Maureen Machemer	Lifelong Learning	3177
  	Mike Szocki	Computer Lab 115	3670
  	Joe Straight	Weight Watchers	3243
  FSA	Eric Johnson	FSA	6275
  	Kathryn Thies	FSA	6273
  	Bill Michalski	FSA	6205
  Incubator	Chuck Cornell	Incubator	680-6010
  	Monica Kemp	Incubator	680-6009
  	Genevieve Dougherty	Grad Assistant	680-6009
  Jewett	Ed McCarrick	Biology	3815
  	Daniel Heckmyer	EC English	680-6045
  	Catherine Creely	Animal Colony	3890
  Lograsso Guest Room	Denise Szalkowski	President's Office	3456
  	Cheryl Budniewski	President's Office	3456
  Lograsso	Debbie Dibble	Health Center	3131
  	Tracy Senger	Counseling Services	3424
  	Jane Fischer	FRED Assistant
  Mason	Marc Levy	Music	4628
  	Matt Wilson	Rooms 2016 and 2017 Only	3151
  Maytum	Becky Nalepa	Finance & Administration	3109
  McEwen	Carol Smith	Library Clerk	3184
  	Adam Pellittieri	G22 Only	4499
  	Kathy Carrus	Radio Station	3381
  	Jill Johnston	Computer Lab 106	4730
  Rockefeller Arts Center	Eric Hadley	Operations Manager	3218
  	Lisa Schrantz	Theater & Dance	3596
  	Rhonda Byrne	Visual Arts & New Media	3537
  Reed Library	Mary Lou Dewolf	Library	3191
  	Becky Kryzanowicz	Library	3181
  Science Center	Ed McCarrick	Biology	3815
  	Holly Lawson	Chem/BioChem	3285
  Thompson	Denise Maze	ITS Service Center	3407
  	John McCune	ITS Service Center	3407
  	Tylor Cardone	ITS Service Center	3407
  	Julie Williams	Communication Disorders	4618
  	Deborah Mosher	Communication Disorders	3202
  	Kim Miller	Multicultural Affairs	3398
  	Chris Givner	Thompson E128 Only	3311
  	Linda Rex	Thompson E128 Only	3702
  Williams Center	Mike Lemieux	Campus Life	3143
  	Mark Suida	Campus Life	3143
  	Lisa Noody	Campus Life	3143
  	Allison Barry	Ticket Office	3501
  	Kathy Hatt	Ticket Office	3501

  
  

User Services

• Campus Access Control Request Webform(s)

• Campus Door Schedule(s)

• MyFredCard.com

Business Services

Technical Services

• Clearance Code Management: facilitating requests, verifying approvals, configuring and managing clearance codes for groups or  individuals to access via their FredCard or PIN interior and exterior doors within residential and academic buildings.

• Door Schedule Management: facilitating requests, verifying approvals, configuring  and managing time zones for  automated locking and unlocking for interior and exterior doors.

• Logical Device and Configuration Management: passage mode configuration and logical device management.

• Security Compliance Reporting: developing and managing  the security compliance reporting program for building access control coordinators and University Police staff.

• End User Documentation: development and management of web content, UPD operations manual, MAPS administration, policies and procedures.

Requirements

The requirements for using this service included the following:

• approval from department head to be designated a building access control coordinator which provides capacity to submit access control requests and door schedules.

• valid and active FredCard (iclass) with access control privileges.

Rates / Cost of Use

Getting Started

FredQuest - ITS Incident Management System

Availability

Hours: Monday - Friday 8:30am - 5:00pm

Summer: Monday - Friday 8:00 am - 4:00 pm

Emergencies - 24/7 based on the availability of support staff

Getting Help

By email: resnet@fredonia.edu

By phone: (716) 673-3668

In person: 154 McGinnies (Near the loading dock rear entrance)

All requests for assistance are completed using FredQuest:
https://fredquest.fredonia.edu/

SLA Notes

• Users with emergency Campus Access Control Service issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.

• Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.

Business Procedures

Change Procedures

Assigned Primary Support

Assigned Secondary Support

RACI Chart

Name: Campus Access Control Services

Description: see above

Date Last Modified

Status