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Service

Adobe Creative Cloud Licensing for Faculty/Staff University Owned Computers

Service Manager
Kevin Bom
Department
Enterprise Infrastructure Services
Contact

W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu

Service Owner
AVP/Interim CIO - Stephen RieksBen Hartung
Description
The Adobe Creative Cloud is a collection of software that is licensed through an agreement between SUNY and Adobe to provide licensing for the Adobe Creative Cloud Cloud  or Adobe Acrobat DC for university owned computers at a discounted rate between 12/1/15 and 6/30/19. Once a license has been assigned, the licensed individual can install one additional copy on a personal computer by logging into Adobe.com.
Service Users
Teaching Faculty & Staff
User Services
Users that participate in the agreement will be able to use the Adobe Creative Cloud software collection on their university assigned computer for the duration of the agreement. The current agreement with Adobe provides licensing for Adobe Acrobat DC (Acrobat Pro) to half of the campus faculty and staff and Creative Cloud (which includes Acrobat DC) for the remaining half.  The software includes access to the Adobe collection of desktop apps that can be used for productivity and creative work. A full listing of the desktop apps that are available can be found on the Adobe website at http://www.adobe.com/creativecloud/catalog/desktop.html.
Business Services
University Advancement

SUNY Fredonia Faculty and Staff in the following divisions Staff  can request this service :

  • Academic Affairs

  • Engagement & Economic Development

  • Finance & Administration

  • Student Affairs

  • by submitting a request to the ITS Service Center.

    Technical Services

    Licensing for the service requires the use of the Adobe Enterprise Portal by ITS for deployment and the licensing of the softwareOnce a request has been received, ITS will add to the License group and deploy the software to the requestor's campus computer.

    Requirements

    In order to participate in the agreement, faculty and staff must have a university assigned computer that meets the minimum system requirements for the Adobe Creative Cloud.  

    Current minimum system requirements are available at https://helpx.adobe.com/creative-cloud/system-requirements.html.
    Rates / Cost of Use

    A one-time payment is required to participate in the 2015-2019 agreement.  The cost to participate is identified by the months remaining in the agreement with a cost of $10 per month. For example, if participation takes place in January of 2016, at $10 per month and 42 months remaining in the agreement, the cost would be a one-time charge of $420 for a single device license that can be installed on one computer.   

    Prior to installation, an account transfer to the ITS designated account is required.  After receiving the funds, ITS will proceed with scheduling the installation of the software.  This is a campus wide agreement and as such there is no charge to the requesting department.
    Getting Started
    Availability
    • Semester Hours

      • Monday – Thursday, 7am – 10pm

      • Friday, 7am – 5pm

    • Summer/Break Periods

      • Monday – Friday, 8am - 4pm

    Getting Help
    SLA Notes

    Users with workstation issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.

    Adobe software cannot be installed on computers not owned by the university.

    Business Procedures
    NA
    Change Procedures
    Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet
    Assigned Primary Support
    Kevin Bom
    Assigned Secondary Support

    RACI Chart

    Name:Adobe Creative Cloud Licensing for Faculty/Staff University Owned Computers

    Description: see above

    Level

    Responsible

    Accountable

    Consulted

    Informed

    Primary

    Kevin Bom

    Stephen RieksBen Hartung

    ITS Leadership

    Users

    Secondary





    Tertiary






    Date Last Modified



    Status
    Active


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