Service | Integration |
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Service Manager | Kevin Lane |
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Department | Enterprise Information Services |
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Contact | 102 Maytum, Location: Thompson Hall, W207A Phone Number: (716) 673-4894, Kevin.Lane@fredonia.edu Email: Kevin Lane All requests for assistance are completed using the Tracker Customer Portal |
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Service Owner | AVP/CIO - Stephen Rieks Chief Information Officer |
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Description | The types of integration that we support are:Degree Works Medicat Harris Directory
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Service Users | Registrar/Advising Health Center Alumni
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User Services | - Degree Works is an advising and degree audit tool.
- Medicat stores student health data that is encrypted, hidden and HIPPA compliant
- Harris Directory provide current data on Fredonia alumni and provide a published directory
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Business Services |
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Technical Services | The service include the following: - Exporting data
- Importing data
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Requirements |
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Rates / Cost of Use | The regular use of this service does not require a fee.Getting Started |
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All requests for reporting needs are completed using FredQuest: https://fredquest.fredonia.edu/ | Availability | Support for report writing is available Monday-Friday 8:00 a.m. - 4:30 p.m. | Getting Help | All requests for assistance are completed using FredQuest:
https://fredquest.fredonia.edu/ |
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SLA Notes | Users can expect a response within 1 business day for new requests and changes. |
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Business Procedures | Documentation for this service is stored within the systems share on fredshare. |
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Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed and approved by the CIO. |
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Assigned Primary Support |
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Assigned Secondary Support | Kevin Lane |
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RACI Chart | Name: Degree Works Description: | Level | Responsible | Accountable | Consulted | Informed |
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Primary | Kevin Lane | Service Manager | Registrar Office | Users | SecondaryCIO |
| Chief Information Officer |
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| Tertiary |
| Provost |
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Name: Medicat Description: College Health Information System Level | Responsible | Accountable | Consulted | Informed |
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Primary | Kevin Lane | Service Manager | Health Center | Users | Secondary |
CIO
| Chief Information Officer |
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| Tertiary |
| VP Student Affairs |
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Name: Harris Directory Description: The Harris Directory is an alumni directory publisher. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Kevin Lane | Service Manager
| Alumni Office | Users | Secondary |
CIO
| Chief Information Officer |
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| Tertiary |
| VP Univ Dev |
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Date Last Modified | |
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Status | Active |
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