Service | Learning Spaces Multimedia Equipment Installation and Support |
|---|
Service Manager | T. John McCune, Director of ACT and EITA Officer |
|---|
Department | Academic and Collaborative Technology |
|---|
Contact | W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu |
|---|
Service Owner | Chief Information Officer |
|---|
Description | The Smart Classrooms service includes the installation, maintenance and upgrade of Smart Classrooms in academic buildings. |
|---|
Service Users | Faculty, Staff, and Students |
|---|
User Services | The smart classrooms are fully equipped with white boards, Internet, computer work stations, controlled lighting, sound & video system with remote controls, table and chair for the instructor, and a projection screen. |
|---|
Business Services | Smart Classroom equipment, space and furniture. |
|---|
Technical Services | - Procurement & Property Control
- Installation, setup, configuration and maintenance
- Monthly inventory and testing
|
|---|
Requirements | The requirements for using this service included the following: Faculty, Staff, and Students |
|---|
Rates / Cost of Use | The cost is covered by the student technology fee |
|---|
Getting Started | |
|---|
Availability | Semester Hours Summer/Break Periods
|
|---|
Getting Help | |
|---|
SLA Notes | Users with emergency issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket. |
|---|
Business Procedures | NA |
|---|
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by the Director of Technology Support Services, the ITS Service Center Coordinator, TAC and approved by the Service Manager (CIO) and Cabinet. |
|---|
Assigned Primary Support | Matt SullivanJustin Rose
|
|---|
Assigned Secondary Support | Greg Snow |
|
|---|
RACI Chart |
| Level | Responsible | Accountable | Consulted | Informed |
|---|
| Primary | Matt Sullivan
| T. John McCune | ACT | Users | | Secondary | Greg Snow | T. John McCune | ACT | Users | | Tertiary | Jason BurgosJustin Rose
| T. John McCune | ACT | Users |
|
|
|
|
|
|
|
|
|
|
|
|---|
Date Last Modified | |
|---|
Status | Active |
|---|