Service | JAMF |
---|
Service Manager | Kevin Bom |
---|
Department | Enterprise Infrastructure Services |
---|
Contact |
|
---|
Service Owner | AVP/CIO - Stephen Rieks
|
---|
Description | Apple Device Management |
---|
Service Users | Faculty and Staff |
---|
User Services | For the creation and deployment of applications, updates, and patches. It is also used for managing Apple devices remotely. |
---|
Business Services | ITS Staff may use this service. |
---|
Technical Services | JAMF provides a management solution to ensure that apple computers and devices are patched and secure, while also being able to deploy software and configurations. |
---|
Requirements | In order to receive updates, apple computers and devices must be university owned and connected to the Internet. |
---|
Rates / Cost of Use | There is no cost for the faculty and staff to use this service. |
---|
Getting Started | ITS staff who need access can contact Enterprise Infrastructure Services. |
---|
Availability | Semester Hours Summer/Break Periods
|
---|
Getting Help | Email - Tracker@fredonia.edu Phone – (716) 673-3340 Ticket Submission – https://tracker.fredonia.edu Walk In – E226 Thompson Hall
|
---|
SLA Notes | This service is aligned with the ITS SLA. |
---|
Business Procedures | ITS will deploy updates to all university owned Apple computers and devices with business procedures documented in Answers. |
---|
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by ITS Leadership and approved by the CIO and Cabinet. |
---|
Assigned Primary Support | Luke Fountaine |
|
---|
Assigned Secondary Support | TBD |
|
---|
RACI Chart | Name: Updates and Installs Description: Creating and Deploying updates and installs to the public. Level | Responsible | Accountable | Consulted | Informed |
---|
PrimaryLuke Fountaine |
| Kevin Bom | ITS Service Center | Users | Secondary |
|
|
|
| Tertiary |
|
|
|
|
Name: iPad Management Description: Properly group iPads and deploy applications as requested. Level | Responsible | Accountable | Consulted | Informed |
---|
Primary |
|
|
|
| Secondary |
|
|
|
| Tertiary |
|
|
|
|
|
---|
Date Last Modified | |
---|
Status | Active |
---|