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Service

Panopto

Service Manager

T. John McCune, Director of ACT and EITA Officer

Department

Academic and Collaborative Technology

Contact

Location: W203 Thompson Hall

Phone Number: (716) 673-3407

Email: ITS Service Center

All requests for assistance are completed using the Tracker Customer Portal

Service Owner

Chief Information Officer

Description

Lecture Capture

Service Users

Faculty, Staff, and Students

User Services

Faculty, Staff, and Student may use Panopto for lecture capture, managing video content, live streaming, and sharing video content.

Business Services

Faculty, Staff, and Students at the University may use this service.

Technical Services

Panopto provides the ability for users to live stream videos, record videos, and to share them with specific audiences.

Requirements

An eServices login is required to login to create content and manage the sharing of content to others.

Rates / Cost of Use

There are no costs for faculty, staff, and students to use Panopto.

Availability

Semester Hours

  • Monday – Thursday, 8am – 4:30pm
  • Friday, 8am – 4:30pm

Summer/Break Periods

  • Monday – Friday, 8am - 4pm

SLA Notes

Incidents, problems, and service requests are process in alignment with the ITS Service Level Agreement.

Business Procedures

All faculty, staff, and students may use Panopto. Prior to being able to create content, access must be requested through ITS. Users of the service are responsible for the closed captioning of videos that are public. 

Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed by ITS Leadership, ITAB, and approved by the Service Manager (CIO) and Cabinet.

Assigned Primary Support

Christopher Taverna

Assigned Secondary Support


RACI Chart


LevelResponsibleAccountableConsultedInformed 
PrimaryChristopher Taverna

T. John McCune

ITS Leadership

ITAB

Users
Secondary

T. John McCune

ITS Leadership

ITAB

Users
Tertiary





Date Last Modified



StatusActive


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