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Network Access: Non-NYS Owned Hosts

Location: Thompson Hall, W208

Phone Number: (716) 673-4712

Email: Joseph Baxter

All requests for assistance are completed using the Tracker Customer Portal

• Initial Identification (John/Mark):

• Service Request Creation

• Analyze Initial Needs

• Consultation (Ben and/or Joe?):

  • Advise on constraints

• Analyze Needs

• Policies and Procedures Review

• Procurement

• Network Access Needs

• Network Access:

• Network Configuration

• Connect Device(s)

• Network Testing:

• User testing to confirm operations

• Annual Review:

• Review of devices in DMZ

• ISE?

• Prime?

The requirements for using this service included the following:

● The computer is not owned by NY state

Semester Hours: Monday – Thursday, 7am – 10pm

Summer/Break Periods: Monday – Friday, 8am - 4pm

• Email: ITS Service Center
• Phone – (716) 673-3407
• Walk In – W203 Thompson Hall

• Users with emergency issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.

• Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.

Name:

Description: See above