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Page Properties
idSCE


Service

Programming/Technical/Banner Support

Service Manager

Kevin Lane

Department

Enterprise Information Services

Contact

102 Maytum,

Location: Thompson Hall, W207A

Phone Number: (716) 673-4894

, Kevin.Lane@fredonia.edu

Email: Kevin Lane

All requests for assistance are completed using the Tracker Customer Portal

Service Owner

AVP/CIO - Stephen RieksChief Information Officer

Description

Information Services provides programming, technical and Banner support for various institutional departments.

Service Users

  • Admissions

  • Alumni/Advancement

  • Campus Life

  • College of Education

  • Finance

  • Financial Aid

  • Health Center

  • Housing

  • Institutional Research

  • Registrar/Advising

  • Student Accounts

User Services

Programming support provides users The report writing functions will give the campus community quick access to institutional data from various sources.

Business Services

  • Targeted Messages

  • Surveys

  • Banner processes

  • Popsel support

Technical Services

  • Fredonia-ize programs after upgrades

  • Account loads and security schemas

Requirements


Rates / Cost of Use

The regular use of this service does not require a fee.
Getting Started
All requests for reporting needs are completed using FredQuest: https://fredquest.fredonia.edu/

Availability

Support is available Monday-Friday 8:00 a.m. - 4:30 p.m.

Getting Help

All requests for assistance are completed using FredQuest:
https://fredquest.fredonia.edu/

SLA Notes

Users can expect a response within 1 business day for new requests and changes.

Business Procedures

Documentation for this service is stored within the systems share on fredshare.

Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed and approved by the CIO.

Assigned Primary Support

Kevin Lane, Teresa Dodge, Charles Reed

Assigned Secondary Support

Kevin Lane, Teresa Dodge, Charles Reed

RACI Chart

Function 1

Name:  Admissions

Description:

Level

Responsible

Accountable

Consulted

Informed

Primary

Teresa Dodge

Kevin Lane



SecondaryCIO


Chief Information Officer



Tertiary


Provost



Function 2

Name:  Alumni/Advancement

Description: Provide programmer support (gift giving, scholarships)

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Lane

Kevin Lane



SecondaryCIO


Chief Information Officer



Tertiary


Provost



Function 3

Name:  Campus Life

Description: Provide programmer Support (Commencement)

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Lane

Kevin Lane



SecondaryCIO


Chief Information Officer



Tertiary


Provost



Function 4

Name:  College of Education

Description:  Provide programmer support (NYSTCE, PEU Survey)

Level

Responsible

Accountable

Consulted

Informed

Primary

Charles Reed

Kevin Lane



Secondary

Kevin LaneCIO

Chief Information Officer



Tertiary


Provost



Function 5

Name: Finance

Description:

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Lane

Kevin Lane



SecondaryCIO


Chief Information Officer



Tertiary


Provost



Function 6

Name: Financial Aid

Description: Provide programmer support (Financial Aid Processing, surveys, Targeted Messages)

Level

Responsible

Accountable

Consulted

Informed

Primary

Charles Reed

Kevin Lane



Secondary

Kevin LaneCIO

Chief Information Officer



Tertiary


Provost



Function 7

Name: Health Center

Description: Provide programmer support (surveys, Targeted Messages)

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Lane

Kevin Lane



SecondaryCIO


Chief Information Officer



Tertiary


Provost



Function 8

Name: Housing

Description: Provide programmer support

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Lane

Kevin Lane



SecondaryCIO


Chief Information Officer



Tertiary


Provost



Function 9

Name: Institutional Research

Description: Provide programmer support (Retention data)

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Lane

Kevin Lane



SecondaryCIO


Chief Information Officer



Tertiary


Provost



Function 10

Name: Registrar/Advising

Description: Provide programmer support ( SIRIS, Degree Works, surveys, Targeted Messages)

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Lane

Kevin Lane



SecondaryCIO


Chief Information Officer



Tertiary


Provost



Function 11

Name: Student Accounts

Description: Provide Student Accounts Programmer Support (TRA, Scholarships. Targeted Messages)

Level

Responsible

Accountable

Consulted

Informed

Primary

Kevin Lane

Kevin Lane



Secondary

Charles ReedCIO

Chief Information Officer



Tertiary


Provost




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