Service | Application Development |
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Service Manager | Michael Gerholdt, Manager of |
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Department | Enterprise Reporting and DevelopmentDepartment |
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Contact | Location: 103i Maytum Hall , Phone Number: (716) 673- 3388, Michael.Gerholdt@fredonia.edu3388 Email: Michael Gerholdt All requests for assistance are completed using the Tracker Customer Portal |
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Service Owner | AVP/CIO - Stephen RieksChief Information Officer |
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Description | - Design and develop applications to meet identified business needs
- These applications can be one of the following
- Web site or web application (ASP.NET)
- Desktop Application (Windows)
- MS Access Application
- Integration Services Application (move data from data source to any data destination)
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Service Users | As determined by project approval process; generally departmental responsible persons |
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User Services | Locally developed applications can be developed to meet a broad range of business needs. In most cases, the application will interact with an SQL Server database back end. |
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Business Services | Work with functional users to determine appropriate business needs. |
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Technical Services | - Business consultation and analysis
- Application creation collaboratively with end users Agile approach
- Improvement based on user testing
- Publishing, deploying, scheduling as appropriate per application
- Training of end users or train the trainers
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Requirements | Time and user involvement |
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Rates / Cost of Use | No fees |
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Getting Started | Conversation with ITS and/or FredQuest ticket can be starters to recognize a need that may be met by development of an application. |
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Availability |
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Getting Help | How does a user request assistance for the service? Via FredQuest.
Who can ask for certain aspects of assistance? - Users of a developed application should initially turn to the owner/functional user in their department who was the liaison with ITS. That person can either answer their question or determine whether they need to turn to ITS for assistance.
Requests for assistance are typically completed using FredQuest:
https://fredquest.fredonia.edu/ Tracker Customer Portal |
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SLA Notes | Generally, responses to problems are speedy. |
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Business Procedures |
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Change Procedures | Requests for changes can be made via FredQuest and should allow adequate time for analysis, collaborative discussion and implementation. |
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Assigned Primary Support |
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Assigned Secondary Support |
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RACI Chart | Who is responsible, accountable, consulted and informed for each function of your service?
Function 1 Name: Application Development Description: | Level | Responsible | Accountable | Consulted | Informed |
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Primary | Service Team | Service Manager |
| Chief Information Officer | CIO | Secondary | Service Manager | Service Manager | |
| CIOChief Information Officer | Tertiary | Service Manager | CIO | Chief Information Officer |
| Provost |
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Date Last Modified |
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