Versions Compared

Old Version 4

changes.mady.by.user Policy Manager

Saved on

compared with

New Version Current

changes.mady.by.user Daniel LaGrow

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Page Properties
idSCE


McGinnies Hall Rm 154 ResNet Office, Rockefeller Arts Center

Service

Campus Access Control Services

Service Manager

Ben Hartung, Manager of Residential Technology and Security Systems

Department

Information Security Office

Contact

Location: E230 Thompson

Phone Number: (716) 673-

3668, resnet@fredonia.edu

4725

Email: Ben Hartung

All requests for assistance are completed using the Tracker Customer Portal

Service Owner

AVP/CIO - Stephen RieksChief Information Officer

Description

As part of the University’s integrated physical security systems, the campus access control services include the following:

  • A Clearance Code, Door Schedule, Logical Device and Configuration Management:  facilitating set up Management. These facilitate requests for FredCard access for individuals to interior and exterior doors within residential and academic buildings; facilitating . Allowing users to facilitate automated lock and unlock schedules for interior and exterior doors; . As well as passage mode configurations; and logical device management.

  • Security Compliance Reporting: developing and managing  the security compliance reporting program.

  • End User Documentation: web content, UPD operations manual, MAPS administration, policies and procedures.

Service Users

  • Campus-wide (students, employees, guests, affiliates, contractors and vendors)

  • Building Access Control Coordinator(s) Listing:

Building

NameDepatmentPhone Number
Alumni HousePatty FeraldiAlumni Affairs3553
Childrens CenterSusan AmatuzzoChildrens Center4662
 Jennifer BrandenChildrens Center4662
 Sonja InlefieldPathways Program 
Dods Fitness CenterJason BishoffFitness Center4713
Facilities Planning/HendrixLori JohnsonFacilities Planning3722
FentonDenise SzalkowskiPresident's Office3456
 Cheryl BudniewskiPresident's Office3456
 Ruth Antosh 3832
 Maureen MachemerLifelong Learning3177
 Mike SzockiComputer Lab 1153670
 Joe StraightWeight Watchers3243
FSAEric JohnsonFSA6275
 Kathryn ThiesFSA6273
 Bill MichalskiFSA6205
IncubatorChuck CornellIncubator680-6010
 Monica KempIncubator680-6009
 Genevieve DoughertyGrad Assistant680-6009
JewettEd McCarrickBiology3815
 Daniel HeckmyerEC English680-6045
 Catherine CreelyAnimal Colony3890
Lograsso Guest RoomDenise SzalkowskiPresident's Office3456
 Cheryl BudniewskiPresident's Office3456
LograssoDebbie DibbleHealth Center3131
 Tracy SengerCounseling Services3424
 Jane FischerFRED Assistant 
MasonMarc LevyMusic4628
 Matt WilsonRooms 2016 and 2017 Only3151
MaytumBecky NalepaFinance & Administration3109
McEwenCarol SmithLibrary Clerk3184
 Adam PellittieriG22 Only4499
 Kathy CarrusRadio Station3381
 Jill JohnstonComputer Lab 1064730
Eric HadleyOperations Manager3218
 Lisa SchrantzTheater & Dance3596
 Rhonda ByrneVisual Arts & New Media3537
Reed LibraryMary Lou DewolfLibrary3191
 Becky KryzanowiczLibrary3181
Science CenterEd McCarrickBiology3815
 Holly LawsonChem/BioChem3285
ThompsonDenise MazeITS Service Center3407
 John McCuneITS Service Center3407
 Tylor CardoneITS Service Center3407
 Julie WilliamsCommunication Disorders4618
 Deborah MosherCommunication Disorders3202
 Kim MillerMulticultural Affairs3398
 Chris GivnerThompson E128 Only3311
 Linda RexThompson E128 Only3702
Williams CenterMike LemieuxCampus Life3143
 Mark SuidaCampus Life3143
 Lisa NoodyCampus Life3143
 Allison BarryTicket Office3501
 Kathy HattTicket Office3501

User Services

Campus Access Control Request Webform(s)

  • Campus Door Schedule(s)

  • MyFredCard.com

    • Services

    Business Services

    		see above

    Technical Services

    • Clearance Code Management: facilitating requests, verifying approvals, configuring and managing clearance codes for groups or  individuals individuals to access via their FredCard or PIN to interior and exterior doors within residential and academic buildings. Accessibility to the buildings will be done through their FredCards or PIN Numbers.

    • Door Schedule Management: facilitating requests, verifying approvals, configuring  and and managing time zones for  automated automated locking and unlocking for interior and exterior doors.

    • Logical Device and Configuration Management: passage mode configuration and logical device management.

    • Security Compliance Reporting: developing and managing  the security compliance reporting program for building access control coordinators and University Police staff.

    • End User Documentation: development and management of web content, UPD operations manual, MAPS administration, policies and procedures.

    Requirements

    The requirements for using this service included the following:

    • approval from department head to be designated a building access control coordinator which provides capacity to submit access control requests and door schedules.

    • valid and active FredCard (iclass) with access control privileges.

    Rates / Cost of Use

    		FredCard are issued to campus wide constituents free of charge however, replacement cards cost $25.00 each.  a fee.

    Getting Started

    FredQuest - ITS Incident Management SystemFredonia Answers

    Availability

    Hours: Monday - Friday 8:30am - 5:00pm

    Summer: Monday - Friday 8:00 am - 4:00 pm

    Emergencies - 24/7 based on the availability of support staff

    Getting Help

    By email: resnet@fredonia.edu Fredonia Security

    By phone: (716) 673-36684725

    In person: 154 McGinnies (Near the loading dock rear entrance)All requests for assistance are completed using FredQuest:
    https://fredquest.fredonia.edu/E230 Thompson 

    SLA Notes

    • Users with emergency Campus Access Control Service issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.

    • Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.

    Business Procedures

    		Campus Access Control Services

    Change Procedures

    		Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. Changes to the configurations, software, hardware or business procedures are reviewed monthly by the campus Security Systems Team. Users are notified via email and phone calls of changes.

    Assigned Primary Support


    Assigned Secondary Support


    RACI Chart

    Name: Campus Access Control Services

    Description: see above

    Level

    Responsible

    Accountable

    Consulted

    Informed

    PrimaryMark Mackey

    Idalia Torres

    Ben Hartung

    Security Systems TeamISO

    Users

    Secondary

    Ben Hartung

    CIO

    Security Systems TeamChief Information Officer

    ISO

    Users

    Tertiary






    Date Last Modified


    Status

    		Active

    ...



    ...