Service | Report Writing |
Service Manager | Kevin Lane |
Department | Enterprise Information Services |
| 102 Maytum, 673-4894, Kevin.Lane@fredonia.edu |
Service Owner | AVP/CIO - Stephen Rieks |
Description | Report writing provides functional areas with capabilities of creating reports that pertain to their area for better informed decisions. The types of report writing that we support are: |
Service Users | |
User Services | The report writing functions will give the campus community quick access to institutional data from various sources. |
Business Services | |
Technical Services | |
Requirements | Functional areas may request the creation of new reports/data blocks and provide a list of user who will need access to the reports. |
Rates / Cost of Use | The regular use of this service does not require a fee. |
Getting Started | All requests for reporting needs are completed using FredQuest:
https://fredquest.fredonia.edu/ |
Availability | Support for report writing is available Monday-Friday 8:00 a.m. - 4:30 p.m. |
Getting Help | All requests for assistance are completed using FredQuest:
https://fredquest.fredonia.edu/ |
SLA Notes | Users can expect a response within 1 business day for new requests and changes. What is not included: |
Business Procedures | Documentation for this service is stored within the systems share on fredshare. |
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed and approved by the CIO. |
Assigned Primary Support | Kevin Lane, Teresa Dodge, Charles Reed |
Assigned Secondary Support | Kevin Lane, Teresa Dodge, Charles Reed |
RACI Chart | Name: Argos Description: Argos is a reporting tool used to simplify data retrieval from our institutional databases. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Charles Reed | Kevin Lane | DBA | End User | Secondary | Teresa Dodge | CIO |
| End User | Tertiary |
| Provost |
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Name: Cool Query Description: Cool Query is a home-grown reporting mechanism for a Banner Oracle database. Level | Responsible | Accountable | Consulted | Informed |
|---|
Primary |
| Kevin Lane | DBA | End User | Secondary | Charles Reed | CIO |
| End User | Tertiary | Teresa Dodge | Provost |
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Name: SQR Description: Structured Query Reporter is a programming language designed for generating reports from a database management system. Level | Responsible | Accountable | Consulted | Informed |
|---|
Primary |
| Kevin Lane | DBA | End User | Secondary | Charles Reed | CIO |
| End User | Tertiary | Teresa Dodge | Provost |
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Date Last Modified |