Service | Panopto |
Service Manager | T. John McCune, Director of ACT and EITA Officer |
Department | Academic and Collaborative Technology |
| W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu |
Service Owner | Chief Information Officer
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Description | Lecture Capture |
Service Users | Faculty, Staff, and Students |
User Services | Faculty, Staff, and Student may use Panopto for lecture capture, managing video content, live streaming, and sharing video content. |
Business Services | Faculty, Staff, and Students at the University may use this service. |
Technical Services | Panopto provides the ability for users to live stream videos, record videos, and to share them with specific audiences. |
Requirements | An eServices login is required to login to create content and manage the sharing of content to others. |
Rates / Cost of Use | There are no costs for faculty, staff, and students to use Panopto. |
Getting Started | Email - ITS.ServiceCenter@fredonia.edu Phone – (716) 673-3407 Ticket Submission – Tracker@fredonia.edu Walk In – W203 Thompson Hall |
Availability | Semester Hours - Monday – Thursday, 8am – 4:30pm
- Friday, 8am – 4:30pm
Summer/Break Periods - Monday – Friday, 8am - 4pm
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Getting Help | Email - ITS.ServiceCenter@fredonia.edu Phone – (716) 673-3407 Ticket Submission – Tracker@fredonia.edu Walk In – W203 Thompson Hall |
SLA Notes | Incidents, problems, and service requests are process in alignment with the ITS Service Level Agreement. |
Business Procedures | All faculty, staff, and students may use Panopto. Prior to being able to create content, access must be requested through ITS. Users of the service are responsible for the closed captioning of videos that are public. |
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by ITS Leadership, ITAB, and approved by the Service Manager (CIO) and Cabinet. |
Assigned Primary Support | Jason Burgos |
Assigned Secondary Support | Christopher Taverna |
RACI Chart |
| Level | Responsible | Accountable | Consulted | Informed |
|---|
| Primary | Jason Burgos | T. John McCune | ITS Leadership ITAB | Users | | Secondary | Christopher Taverna | T. John McCune | ITS Leadership ITAB | Users | | Tertiary |
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Date Last Modified | |
| Status | Active |