Service | Your Connection - Targeted Message |
Service Manager | Kevin Lane |
Department | Enterprise Information Services |
| 102 Maytum, 673-4894, Kevin.Lane@fredonia.edu |
Service Owner | AVP/CIO - Stephen Rieks
|
Description | Targeted Message is a Banner Self-Service (Your Connection) add-on which allows directed messages to appear to users. |
Service Users | - Faculty
- Staff
- Administrators
- Students
|
User Services | Users can request a Targeted Message to be displayed on Your Connection for a particular population for specified date range. |
Business Services | All banner users. |
Technical Services | - Update tables
- Write functions
|
Requirements | Valid Banner user. |
Rates / Cost of Use | No charge back to the user. |
Getting Started | To display a Targeted Message on Your Connection, a user should submit a ticket to the ticketing system. |
Availability | This is service is available 24 hours a day, seven days a week. |
Getting Help | Submit a ticket through the ticketing system. |
SLA Notes | Requests are handled by the next business day. |
Business Procedures | Documentation for this service is stored within the systems share on fredshare. |
Change Procedures | Request for change should be handled through the ticketing system. |
Assigned Primary Support | Kevin Lane |
Assigned Secondary Support |
|
RACI Chart |
| Level | Responsible | Accountable | Consulted | Informed |
|---|
| Primary | Kevin Lane | Service Manager | User |
| | Secondary |
| CIO | User |
| | Tertiary |
| President |
|
|
|
Date Last Modified | |