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Application Development

Service Manager

Michael Gerholdt


Enterprise Reporting and Development


Location: 103i Maytum Hall

Phone Number: (716) 673-3388 

Email: Michael Gerholdt

All requests for assistance are completed using the Tracker Customer Portal

Service Owner

Chief Information Officer


  • Design and develop applications to meet identified business needs
  • These applications can be one of the following
    • Web site or web application (ASP.NET)
    • Desktop Application (Windows)
    • MS Access Application
    • Integration Services Application (move data from data source to any data destination)

Service Users

As determined by project approval process; generally departmental responsible persons

User Services

Locally developed applications can be developed to meet a broad range of business needs. In most cases, the application will interact with an SQL Server database back end.

Business Services

Work with functional users to determine appropriate business needs.

Technical Services

  • Business consultation and analysis
  • Application creation collaboratively with end users Agile approach
  • Improvement based on user testing
  • Publishing, deploying, scheduling as appropriate per application
  • Training of end users or train the trainers


Time and user involvement

Rates / Cost of Use

No fees

Getting Started

Conversation with ITS and/or FredQuest ticket can be starters to recognize a need that may be met by development of an application.


Getting Help

How does a user request assistance for the service? Via FredQuest.

Who can ask for certain aspects of assistance?

  • Users of a developed application should initially turn to the owner/functional user in their department who was the liaison with ITS. That person can either answer their question or determine whether they need to turn to ITS for assistance.

Requests for assistance are typically completed using Tracker Customer Portal

SLA Notes

Generally, responses to problems are speedy.

Business Procedures

Change Procedures

Requests for changes can be made via FredQuest and should allow adequate time for analysis, collaborative discussion and implementation.

Assigned Primary Support

Assigned Secondary Support

RACI Chart

Who is responsible, accountable, consulted and informed for each function of your service?

Function 1

Name: Application Development




Service Team

Service Manager

Chief Information Officer


Service Manager

Service Manager

Chief Information Officer


Service Manager

Chief Information Officer


Date Last Modified