Service | Your Connection - Targeted Message |
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Service Manager | Kevin Lane |
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Department | Enterprise Information Services |
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Contact | 102 Maytum, 673-4894, Kevin.Lane@fredonia.edu |
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Service Owner | AVP/CIO - Stephen Rieks
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Description | Targeted Message is a Banner Self-Service (Your Connection) add-on which allows directed messages to appear to users. |
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Service Users | - Faculty
- Staff
- Administrators
- Students
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User Services | Users can request a Targeted Message to be displayed on Your Connection for a particular population for specified date range. |
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Business Services | All banner users. |
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Technical Services | - Update tables
- Write functions
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Requirements | Valid Banner user. |
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Rates / Cost of Use | No charge back to the user. |
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Getting Started | To display a Targeted Message on Your Connection, a user should submit a ticket to the ticketing system. |
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Availability | This is service is available 24 hours a day, seven days a week. |
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Getting Help | Submit a ticket through the ticketing system. |
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SLA Notes | Requests are handled by the next business day. |
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Business Procedures | Documentation for this service is stored within the systems share on fredshare. |
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Change Procedures | Request for change should be handled through the ticketing system. |
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Assigned Primary Support | Kevin Lane |
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Assigned Secondary Support |
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RACI Chart |
Level | Responsible | Accountable | Consulted | Informed |
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Primary | Kevin Lane | Service Manager | User |
| Secondary |
| CIO | User |
| Tertiary |
| President |
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Date Last Modified | |
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