For the reporting and processing of ITS related incidents, problems, and service requests, Tracker (Jira Service Desk) is used by faculty, staff, and students at the University for reporting and keeping track of their requests and reports.
Business Services
Faculty, Staff, and Students at the University may use this service.
Technical Services
IT Service Management Software provides a central point of service for entering, processing, and tracking of ITS related incidents, problems, and service requests.
Requirements
An eServices login is required to login to Tracker and create requests. Requests can also be emailed in through ITS.ServiceCenter@fredonia.edu.
Rates / Cost of Use
There are no costs for faculty, staff, and students to use Tracker.
Incidents, problems, and service requests are process in alignment with the ITS Service Level Agreement.
Business Procedures
All faculty, staff, and students may use Tracker.
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by ITS Leadership, ITAB, and approved by the Service Manager (CIO) and Cabinet.