Every device connect to a computer is a resource. These could be physical or virtual components of a computer. This service provides a user with the ability to remotely access these resources from another computer.
Function 1: Create office shares.
Function 2: Create personal shares.
Function 3: Office shares quota management.
Function 4: Office shares access management.
Function 5: File restore from tape backup.
Service Users
Faculty, staff, associates, students, and guests are users of this service.
User Services
Advantage: Change your “workspace” to accommodate a better working environment.
Disadvantage: Reduces downtime from work. One could virtually work 24 hours, 7 days a week from a remote site, if that site can access the internet. While in a coffee shop, on vacation or sick in bed, one could send an 11th hour “emergency” document to their bosses’ laser printer.
OR
Provides business units the ability to collaborate using a centralized storage area for documents and files that is backed up on a nightly basis.
Business Services
Business units can request storage and designate who can access the share. A share will be created on the Fredshare server with the requested permissions and an initial quota level.
Technical Services
This service resides on a clustered server environment for high availability and is backed up daily.
Requirements
The requirement for using this service is to be one or more of the following campus affiliates: Faculty, Staff, Associate, Student, or Guest.
Rates / Cost of Use
There are no fees associated with using these services.
Getting Started
Creation of personal shares are done automatically. All other service functions may be request by a faculty, staff, student or associate of the university. Users will submit a Fredquest ticket using “Computer Files” as the request type, “Shared folder space” as the classification, and “request folder space” for the category.
Availability
This service is available 24 hours a day, 7 days a week less scheduled maintenance downtime.
Users can expect a response within one business day for new requests and changes.
What is not included:
Auditing of content or access to the resource
Business Procedures
The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A.
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet.
The following procedures are used for changes to the software, hardware or business procedures.
Assigned Primary Support
Assigned Secondary Support
RACI Chart
Function 1
Name: Create Office Shares
Description: A share is a shared directory. By sharing a directory, you allow users on the network to access the directory. An example of an “office share” is \\fredshare\its, where “its” is the office’s name.
Level
Responsible
Accountable
Consulted
Informed
Primary
Idalia Torres
Fred Ullman
Service Users
Secondary
Scott Grien
Fred Ullman
Service Users
Tertiary
Function 2
Name: Create Personal Shares
Description: [eh? Personal shares are unique in that they are hidden.]
Level
Responsible
Accountable
Consulted
Informed
Primary
Idalia Torres
Fred Ullman
Service Users
Secondary
Scott Grien
Fred Ullman
Service Users
Tertiary
Function 3
Name: Office Shares Quota Management
Description: Create quotas to limit the space allowed for a volume or folder.
Level
Responsible
Accountable
Consulted
Informed
Primary
Scott Grien
Fred Ullman
Service Users
Secondary
Idalia Torres
Fred Ullman
Service Users
Tertiary
Function 4
Name: Office Shares Access Management
Description: Manage and assign access to office shares.