As part of the Microsoft EES Campus Agreement, Microsoft Office 365 is available for faculty, staff, and students at the State University of New York at Fredonia to use on their personal devices on up to 5 devices. Fredonia ITS provides service through a self service password reset mechanism to assist users with resetting their passwords.
Service Users
Faculty, Staff, and Students
User Services
Fredonia ITS provides service through a self service password reset mechanism to assist users with resetting their passwords.
Business Services
NA
Technical Services
ITS Self service password resets mechanism configuration.
Requirements
This service is provided to current employees and students at the university. Upon leaving the university, the users may no longer use the service.
Rates / Cost of Use
The cost of the service is paid by ITS as part of the Microsoft EES Campus Agreement
Getting Started
This service has been retired.
Availability
This service has been retired.
Getting Help
This service has been retired.
SLA Notes
Users should expect a resolution within 48 business hours of entering a ticket.
Business Procedures
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by the ITS Leadership and approved by the CIO.
Assigned Primary Support
NA
Assigned Secondary Support
NA
RACI Chart
Name: Configuration and Maintenance of Self Service Password Reset
Description: See above
Level
Responsible
Accountable
Consulted
Informed
Primary
Chief Information Officer
Chief Information Officer
ITS Leadership, ITAB
ITS Service Center
Secondary
TBD
Tertiary
Name: Assisting End Users with Password Resets and Communications to Faculty, Staff, and Students