You are viewing an old version of this page. View the current version.
Compare with Current View Page History
« Previous Version 14 Current »
Service
Banner Student Information System (SIS) Service
Service Manager
Department
Contact
Location: Thompson Hall, 207A
Phone Number: (716) 673-4894
Email: Kevin Lane
Service Owner
Description
Banner is the Student Information System (SIS) used by Fredonia to manage all data relating to a student for academic and administrative purposes.
Service Users
Fredonia staff who have been given authorization to access data related to their job.
User Services
Business Services
Technical Services
Requirements
Rates / Cost of Use
There is no charge for this service
Getting Started
Availability
Getting Help
All requests for assistance are completed using Tracker
SLA Notes
Business Procedures
Change Procedures
Requests for change should be entered as support tickets in Tracker.
Technical changes will be reviewed on a per request basis.
Assigned Primary Support
Assigned Secondary Support
RACI Chart
Level
Responsible
Accountable
Consulted
Informed
Primary
Kevin Lane
Secondary
Teresa Dodge
Tertiary
Date Last Modified
Status