Routine processing (aka. Scheduled RunJob) is a service provided to perform routine tasks requested by academic and administrative offices. This can be done to ensure regular delivery of service, which may require access to the underlying systems or to provide checks and balances for a specific tasks. This service also covers the establishment of Job Streams in the ISE Scheduler software package for regular/routine execution of procedures with little or no human intervention.
Service Users
Fredonia Faculty/Staff in offices for which procedures have been created.
User Services
Routine execution or procedures resulting in the adjustment of data or the creation of output used to support departmental procedures
Business Services
Creation of procedures for routine execution
Request the start/stop of one-time or regular procedures
Request the adjustment of already established procedures
Technical Services
Maintenance of ISE Schedule Job Streams (jobs, variables)
Monitoring of the execution of Job Streams for failed jobs
Requirements
Retrieval of data files from some external services requires a username/password
Execution of procedures requires access to a related departmental account with access to the associated programs
Rates / Cost of Use
No rates have been defined
Getting Started
How does a user request access to this service?
Availability
What days/hours is the service available?
Getting Help
How does a user request assistance for the service?
Who can ask for certain aspects of assistance? For example, in OnBase, only liaisons can request configuration changes.
What is the turnaround time for the service level agreement? What other stipulations exist to using the service? Do support tickets have a different turnaround than change requests?
Users with workstation issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.
What is not included:
List what is not included in the service
Informal support
Business Procedures
Where are the business procedures and knowledgebase for this service located?
Back-up procedures, how to fulfill, hot to troubleshoot, configurations, onboarding, deprovisioning, reports, etc.
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet.
The following procedures are used for changes to the software, hardware or business procedures.
Assigned Primary Support
Assigned Secondary Support
RACI Chart
Who is responsible, accountable, consulted and informed for each function of your service?