Service | Client Remediation Service (CRS) |
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Service Manager | Tylor Cardone |
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Department | ITS Service Center |
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Contact | W203 Location: Thompson Hall, W203 Phone Number: (716) 673-3407 , ITS.ServiceCenter@fredonia.eduEmail: ITS Service Center All requests for assistance are completed using the Tracker Customer Portal |
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Service Owner | AVP/CIO - Stephen RieksChief Information Officer |
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Description | The Client Remediation Service CRS provides support for network computing devices that have been quarantined based on a known vulnerability for network security purposes. It improves the performance of the campus security program by mitigating risks for the university overall security posture and . Also for individuals utilizing the campus network services. |
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Service Users | Faculty, Staff, Students & Guests utilizing campus network services |
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User Services | Client Remediation Support: utilize CRS utilizes current anti-malware and anti-virus tools to remediate infected hosts. End User Education: provide end user education for remediated device owners. Policy Enforcement: provide policy enforcement via the quarantine process in accordance with university, state and federal policies and applicable laws.
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Business Services | NA |
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Technical Services | Identity Service Engine Support: manage listing of quarantined hosts. Anti-Malware & Anti-virus Application Support: install, configure and operate current applications to successfully remediate infected hosts.
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Requirements | The requirements for using this service included the following: ● Current university network user |
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Rates / Cost of Use | The cost of the service is split between university division based on the field device utilization Email - ITS.ServiceCenter@fredonia.edu Phone – (716) 673-3407 Ticket Submission – https://tracker.fredoniapercentage (e.g. residential vs. academic) and covered by the Student Tech Fee and Housing Fees. | | . eduWalk In – W203 Thompson Hall |
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Availability | Semester Hours Summer/Break Periods
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SLA Notes | |
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Business Procedures | google share, Fredshare |
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Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by the Director of Technology Support Services, . Other reviewers include the ITS Service Center Coordinator, TAC and approved by the Service Manager (CIO) and Cabinet. |
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Assigned Primary Support | Tylor Cardone |
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Assigned Secondary Support | Alex Moon Dave Torres Matt Wilson Nick Nowakowski |
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RACI Chart | Name: Description: See above Level | Responsible | Accountable | Consulted | Informed |
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Primary | Tylor Cardone |
| ITS Service Center, Network Design & Development, & Enterprise Infrastructure Services | Users | Secondary |
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| ITS Service Center, Network Design & Development, & Enterprise Infrastructure Services | Users | Tertiary |
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| ITS Service Center, Network Design & Development, & Enterprise Infrastructure Services | Users |
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Date Last Modified | |
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Status | Active |
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