Service | SSL Certificate Management |
Service Manager | Manager of Enterprise Infrastructure Services |
Department | Enterprise Infrastructure Services |
| ITS-Enterprise Infrastructure Services, x3393, Frederick.Ullman@fredonia.edu |
Service Owner | AVP/CIO - Stephen Rieks |
Description | Administer SSL (Secure Sockets Layer) certificate computer networking protocol that manages server authentication, client authentication and encrypted communication between servers and clients. Function 1: Request/Renew Function 2: Installation |
Service Users | Application administrators are the users of this service. |
User Services | The service is valuable because it provides a combination of public-key and symmetric-key encryption to secure a connection between two machines, typically a Web or mail server and a client machine. |
Business Services | This service may be requested by any of the software application administrators. So, applicable department, unit or associates can expect to a seamless, uninterrupted work while performing campus business. |
Technical Services |
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Requirements | Only software Application Administrators may request this service. |
Rates / Cost of Use | There are no fees associated with using these services. |
Getting Started | To request access for this service complete a ticket via FredQuest: https://fredquest.fredonia.edu/ |
Availability | SSL Certificate Management is performed during normal or standard business hours of operation. |
Getting Help | All requests for assistance are completed using FredQuest: https://fredquest.fredonia.edu/ |
SLA Notes |
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Business Procedures | The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A. |
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. |
Assigned Primary Support |
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Assigned Secondary Support |
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RACI Chart | Function 1 Name: Request/Renew Description: Request or renewal of SSL Certificate computer networking protocol. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Fred Ullman | Fred Ullman | Application Administrator | Application Administrator | Secondary | Scott Grien | Fred Ullman | Application Administrator | Application Administrator | Tertiary |
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Function 2 Name: Installation Description: Manage the installation of SSL Certificate computer networking protocol. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Application Administrator | Fred Ullman | Application Administrator | Application Administrator | Secondary | Idalia Torres | Fred Ullman | Application Administrator | Application Administrator | Tertiary |
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Date Last Modified |