Service | Application Express |
Service Manager | Kevin Lane |
Department | Enterprise Information Services |
| 103A Maytum, 673-3198, Charles.Reed@fredonia.edu |
Service Owner | AVP/CIO - Stephen Rieks |
Description | Web Application Development - Application Express is a tool for developing web applications with SQL and PL/SQL. ApEX resides on the development environment. The COE NYSTCE score processing is used for production data purposes. |
Service Users | All banner users with ApEx content (College of Education). |
User Services | Application Express allows the College of Education a consolidated business process for NYSTCE score loads from New State Ed to banner. |
Business Services | All banner users. |
Technical Services | |
Requirements | Valid banner user and valid banner roles. |
Rates / Cost of Use | The regular and expected use of this service does not require a fee. |
Getting Started | Log into https://connect.fredonia.edu:12443/devl/apex/f?p=4550:1:192479472975701::::: |
Availability | This is service is available 24 hours a day, seven days a week. |
Getting Help | Submit a ticket through the ticketing system. |
SLA Notes | Requests are handled by the next business day. |
Business Procedures | Business procedures are documented in fredshare. |
Change Procedures | Request for change should be handled through the ticketing system. |
Assigned Primary Support | Chuck Reed |
Assigned Secondary Support | Teresa Dodge |
RACI Chart |
| Level | Responsible | Accountable | Consulted | Informed |
|---|
| Primary | Chuck Reed | Service Manager | DBA | College of Ed | | Secondary | Teresa Dodge | CIO |
|
| | Tertiary |
| President |
|
|
|
Date Last Modified | |
Status | Active |