Service | Banner Student Information System (SIS) Service |
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Service Manager | Kevin Lane |
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Department | Enterprise Data Services |
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Contact | Location: Thompson Hall, 207A Phone Number: (716) 673-4894 Email: Kevin Lane All requests for assistance are completed using the Tracker Customer Portal |
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Service Owner | Chief Information Officer |
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Description | Banner is the Student Information System (SIS) used by Fredonia to manage all data relating to a student for academic and administrative purposes. |
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Service Users | Fredonia staff who have been given authorization to access data related to their job. |
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User Services | - Banner forms provide the ability for users to enter, retrieve, and update data.
- Execution of Banner and/or homegrown programs for the purposes of constituent data processing with associated reports.
- Report directory access in addition to the ability to print output
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Business Services | - Request for new user access (potentially based on previous user access)
- Banner Install/Patch completion on Development and/or Production systems
- Banner supporting services restart based on error messages.
- Banner problem resolution
- Duplicate Pidm Resolution - merging two ID and corresponding records into one, as well as splitting any incorrectly merged records
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Technical Services | - Banner user account management
- Banner module install and patch management
- Backups of Oracle Enterprise Linux servers (database, application, job submission) and associated applications
- Oracle Linux server account management
- Banner code tree, Fredonia-ized code tree, and campus code tree management
- Departmental report and data load directory management
- Management of running programs in support of the SIS:
- Gurjobs (Job Submission)
- Proxy Client
- Advanced Queues for Financial Aid
- Clean Address
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Requirements |
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Rates / Cost of Use | There is no charge for this service |
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Getting Started |
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Availability |
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Getting Help | All requests for assistance are completed using Tracker |
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SLA Notes |
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Business Procedures |
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Change Procedures | Requests for change should be entered as support tickets in Tracker. Technical changes will be reviewed on a per request basis. |
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Assigned Primary Support | Richard Bartkowiak |
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Assigned Secondary Support | Kevin Lane |
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RACI Chart |
Level | Responsible | Accountable | Consulted | Informed |
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Primary | Kevin Lane | Service Manager |
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| Secondary | Teresa Dodge |
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| Tertiary |
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Date Last Modified | |
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Status | Active |
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