Banner Student Information System (SIS) Service SC

Banner Student Information System (SIS) Service

Location: Thompson Hall, 207A 

Phone Number: (716) 673-4894 

Email: Kevin Lane

All requests for assistance are completed using the Tracker Customer Portal

Banner is the Student Information System (SIS) used by Fredonia to manage all data relating to a student for academic and administrative purposes.

Fredonia staff who have been given authorization to access data related to their job.

• Banner forms provide the ability for users to enter, retrieve, and update data.
• Execution of Banner and/or homegrown programs for the purposes of constituent data processing with associated reports.
• Report directory access in addition to the ability to print output

• Request for new user access (potentially based on previous user access)
• Banner Install/Patch completion on Development and/or Production systems
• Banner supporting services restart based on error messages.
• Banner problem resolution 
• Duplicate Pidm Resolution - merging two ID and corresponding records into one, as well as splitting any incorrectly merged records

• Banner user account management
• Banner module install and patch management
• Backups of Oracle Enterprise Linux servers (database, application, job submission) and associated applications
• Oracle Linux server account management
• Banner code tree, Fredonia-ized code tree, and campus code tree management
• Departmental report and data load directory management
• Management of running programs in support of the SIS:
  • Gurjobs (Job Submission)
  • Proxy Client
  • Advanced Queues for Financial Aid
  • Clean Address

There is no charge for this service

All requests for assistance are completed using Tracker

Requests for change should be entered as support tickets in Tracker.

Technical changes will be reviewed on a per request basis.