Residence Life Multi-media Equipment Reservation & Checkout SC
Mark Mackey
tito1365
Daniel LaGrow
Admin JBB (Deactivated)
Service | Residence Life Multi-media Equipment Reservation & Checkout | ||||||||||||||||||||
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Service Manager | Ben Hartung, Manager of Residential Technology and Security Systems | ||||||||||||||||||||
Department | |||||||||||||||||||||
Contact | Location: Thompson W203 Phone Number: (716) 673-3668 Email: ResNet All requests for assistance are completed using the Tracker Customer Portal | ||||||||||||||||||||
Service Owner | Chief Information Officer | ||||||||||||||||||||
Description | The Residence Life Multi-media Equipment Equipment Reservation & Checkout services utilizes the ITS Service Center Connect2 system to allow departmental professional staff to reserve and checkout select multi-media equipment. | ||||||||||||||||||||
Service Users |
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User Services |
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Business Services | Multi-media equipment reservation & check out | ||||||||||||||||||||
Technical Services |
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Requirements | The requirements for using this service included the following:
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Rates / Cost of Use | The cost of the service covered by the Housing Fees. | ||||||||||||||||||||
Availability | Hours: Monday - Friday 8:30am - 5:00pm Summer: Monday - Friday 8:00 am - 4:00 pm Emergencies - 24/7 based on the availability of support staff | ||||||||||||||||||||
SLA Notes |
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Business Procedures | google share, fredshare | ||||||||||||||||||||
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. Changes to the configurations, software, hardware or business procedures are reviewed monthly by the campus Security Systems Team. | ||||||||||||||||||||
Assigned Primary Support | |||||||||||||||||||||
Assigned Secondary Support | |||||||||||||||||||||
RACI Chart | Name: Residence Life Multi-media Equipment Sign-out Description: see above
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Date Last Modified |