Users can expect a response within one business day for change requests and should expect a resolution within three business days of entering a support ticket.
What is NOT included:
Installation and/or troubleshooting of other
Business Procedures
Change Procedures
The following procedures are used for changes to the software, hardware or business procedures.
Assigned Primary Support
Assigned Secondary Support
RACI Chart
Function 1
Name: Software upgrade/update
Description: Version upgrades to the LISTSERV® software are scheduled to minimize impact on users, usually during off hours or during the known maintenance schedule.