For the creation and deployment of applications, updates, and patches. It is also used for managing Apple devices remotely.
Business Services
ITS Staff may use this service.
Technical Services
JAMF provides a management solution to ensure that apple computers and devices are patched and secure, while also being able to deploy software and configurations.
Requirements
In order to receive updates, apple computers and devices must be university owned and connected to the Internet.
Rates / Cost of Use
There is no cost for the faculty and staff to use this service.
Getting Started
ITS staff who need access can contact Enterprise Infrastructure Services.
Availability
Semester Hours
Monday – Friday, 8am – 4:30pm
Summer/Break Periods
Monday – Friday, 8am - 4pm
Getting Help
Email - Tracker@fredonia.edu
Phone – (716) 673-3340
Ticket Submission – https://tracker.fredonia.edu
Walk In – E226 Thompson Hall
SLA Notes
This service is aligned with the ITS SLA.
Business Procedures
ITS will deploy updates to all university owned Apple computers and devices with business procedures documented in Answers.
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by ITS Leadership and approved by the CIO and Cabinet.
Assigned Primary Support
Luke Fountaine
Assigned Secondary Support
TBD
RACI Chart
Name: Updates and Installs
Description: Creating and Deploying updates and installs to the public.
Level
Responsible
Accountable
Consulted
Informed
Primary
Luke Fountaine
Kevin Bom
ITS Service Center
Users
Secondary
Tertiary
Name: iPad Management
Description: Properly group iPads and deploy applications as requested.