PaperCut Pro Administration – Print Management Software for Computer Lab Printing
Service Manager
Kevin Bom
Department
Enterprise Infrastructure Services
Contact
Service Owner
AVP/CIO - Stephen Rieks
Description
PaperCut is a print management solution that is used for the tracking and monitoring of print jobs in computer labs across campus.
Service Users
Students
User Services
PaperCut permits students to utilize different labs across campus for printing. Available printers include black and white models, and color laser printers in specific facilities, such as the ITS Service Center and Reed Library.
Business Services
For students, Fall and Spring semesters the initial quota is $20.00.
For students, JTerm the initial quota is $6.50.
For students, Summer Sessions I and II (Combined), the initial quota is $20.00.
For faculty/staff and graduate assistants the annual quota is $150.00.
Technical Services
The following back-end services are required to support this service:
Active Directory
E-Services Accounts
Print Server
Requirements
Users must have an active e-Services account to login to a computer and they must have a positive balance in order to print. If a student has depleted their print quota, additional allocations can be purchased in three dollar allotments at:
ITS Service Center, W203 Thompson, Fredonia Debit Account or FRED Funds
Office of Student Accounts, 306 Maytum Hall, cash, check, or credit
Reed Library Circulation Desk, Fredonia Debit Account and FRED Funds
Rates / Cost of Use
The amount deducted from the print quote is:
Single-print black and white page - $.03
Duplex print black and white page - $.04
Color print single page - $.10
Color print duplex page - $.16
If a user’s quote has been depleted, additional pages in $3 increments can be purchased.
Print jobs are limited to a maximum of 50 pages per job. This is to eliminate the problem of very large print jobs delaying the printing of jobs for other students, as well as to reduce the potential for wasteful printing.
Business Procedures
NA
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by the Manager of Enterprise Infrastructure Services, Director of Technology Support Services, the ITS Service Center Coordinator, ITAB and approved by the Service Manager (CIO) and Cabinet.
Assigned Primary Support
Luke Fountaine
Assigned Secondary Support
RACI Chart
Name: PaperCut – Print Management Software for Computer Lab Printing
Description: Administer PaperCut with adding users, allocating quota, installing upgrades, and configuring devices.
Level
Responsible
Accountable
Consulted
Informed
Primary
Luke Fountaine
Kevin Bom
ITS Service Center
Users
Secondary
Kevin Bom
Tertiary
Name: PaperCut – Refunding print quota, sales of additional print quota, updating FRED Card numbers for emergency replacements.