Update software application to fix or improve its performance. Including security vulnerability fixes and other bugs.
Function 1: Microsoft patches for all computers via WSUS.
Function 2: Third party software patching for all computers via Shavik. This tool scans Microsoft servers and desktops and schedules immediate remote patch scans and installations.
Service Users
All campus Windows computer users.
User Services
Upgraded software applications to maintain a state-of-art performance.
Business Services
Departments and units can expect improved software performance.
Technical Services
Requirements
There are no requirements for using this service.
Rates / Cost of Use
There are no fees associated with using these services.
Getting Started
A user does not need to request this service.
Availability
Software application upgrades are performed during normal or standard business hours of operation.
The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A.
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet.
The following procedures are used for changes to the software, hardware or business procedures.
Assigned Primary Support
Scott Grien
Assigned Secondary Support
RACI Chart
Function 1
Name: Microsoft patches for all computers via WSUS
Description: Windows Server Update Services (WSUS), a computer program developed by Microsoft Corporation that enables administrators to manage the distribution of updates and hotfixes released for Microsoft products to computers in a corporate environment.
Level
Responsible
Accountable
Consulted
Informed
Primary
Kevin Bom
Kevin Bom
Not applicable
Windows users
Secondary
Scott Grien
Kevin Bom
Not applicable
Windows users
Tertiary
Function 2
Name: Shavik – Third party software patching
Description: This tool scans Microsoft servers and desktops and schedules immediate remote patch scans and installations.