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Network Access: Non-NYS Owned Hosts
202 Maytum Hall, (716) 673-4712, Joseph.Baxter@fredonia.edu
Initial Identification (John/Tylor):
Service Request Creation
Analyze Initial Needs
Consultation (Ben and/or Joe?):
Analyze Needs
Policies and Procedures Review
Advise on constraints
Procurement
Network Access Needs
Network Access:
Network Configuration
Connect Device(s)
Network Testing:
User testing to confirm operations
Annual Review:
Review of devices in DMZ
ISE?
Prime?
The requirements for using this service included the following:
● The computer is not owned by NY state
Email - ITS.ServiceCenter@fredonia.edu
Phone – (716) 673-3407
Ticket Submission – https://fredquest.fredonia.edu
Walk In – W203 Thompson Hall
Semester Hours
Monday – Thursday, 7am – 10pm
Summer/Break Periods
Monday – Friday, 8am - 4pm
Users with emergency issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.
Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.
Name:
Description: See above
Service Manager
CIO
President
Short URL to this page: