Thompson Television Studio Support SC (Retired Service)
Service | Thompson Television Studio Support (Retired Service) | ||||||||||||||||||||
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Service Manager | Director of Technology Support Services | ||||||||||||||||||||
Department | ITS Service Center | ||||||||||||||||||||
Contact | Location: W203 Thompson Hall Phone Number: (716) 673-3407 Email: ITS Service Center All requests for assistance are completed using the Tracker Customer Portal | ||||||||||||||||||||
Service Owner | Chief Information Officer | ||||||||||||||||||||
Description | The Thompson Television(TV) studio is used by the Communication Department for teaching courses including television studio production 1, television studio production 2, and TV news. | ||||||||||||||||||||
Service Users | Teaching Faculty | ||||||||||||||||||||
User Services | The use of the Thompson TV studio is for a learning environment to teach Communication Department students how to produce television production, as part of the Communication curriculum. | ||||||||||||||||||||
Business Services | Technical support is provided to the Communication Department instructor(s) assigned the use of the Thompson TV studio for the teaching of their courses. | ||||||||||||||||||||
Technical Services | The Thompson TV studio requires a wide array of equipment to be operational including a sync generator, video format converters, a multiviewer, a waveform/vectorscope, character generators, a video switcher, an audio board, cameras and video recorders. Servicing the studio requires the ability to synchronize and calibrate video signals, and conduct routine preventative maintenance. | ||||||||||||||||||||
Requirements | Support is provided to Communication Department instructor(s) assigned the use of the Thompson TV studio for the teaching of courses. | ||||||||||||||||||||
Rates / Cost of Use | ITS will provide quotes to the Communication Department for the repair and replacement of equipment in the Thompson TV Studio. The cost for repair and upkeep of the studio belongs to the Communication Department. | ||||||||||||||||||||
Getting Started | This service is retired and no longer available. | ||||||||||||||||||||
Availability | This service is retired and no longer available. | ||||||||||||||||||||
Getting Help | This service is retired and no longer available. | ||||||||||||||||||||
SLA Notes | Support will be provided in alignment with the Thompson TV Studio serving as a learning environment where critical and urgent response times are required. | ||||||||||||||||||||
Business Procedures | N/A | ||||||||||||||||||||
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by the Chair of the Communication Department, the Director of Technology Support Services, and the AVPIT/CIO. | ||||||||||||||||||||
Assigned Primary Support | N/A | ||||||||||||||||||||
Assigned Secondary Support | N/A | ||||||||||||||||||||
RACI Chart | Name: Thompson Television Studio Support Description: See above
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Date Last Modified | |||||||||||||||||||||
| Status | Retired |